This Refund Policy explains how cancellations and refunds work for paid subscriptions to Auraltica, operated by Auraltica LLC. It forms part of, and should be read together with, our Terms of Service.

Payments are collected by our third-party payment provider, which acts as the seller of record for the transaction. The refund policy and buyer terms of that provider apply to your purchase alongside this policy, and nothing here limits them: where that policy or the law of your country grants you greater rights, the highest level of rights always applies.

1. Subscriptions and billing

Auraltica is sold as a recurring subscription (monthly or annual). Fees are charged in advance at the start of each billing period and the subscription renews automatically for an equivalent period until it is cancelled. Prices are stated in US dollars and may be subject to applicable taxes.

2. Cancelling your subscription

You may cancel your subscription at any time, without penalty, from your account settings or from the subscription management link in your purchase receipt. Cancellation takes effect at the end of the current billing period: you keep access to the paid features until that date and no further charges are made afterwards. Cancelling is not in itself a refund request.

3. General rule

Except where mandatory local law requires otherwise, or where a discretionary refund is granted under this policy, transactions are non-refundable and non-exchangeable.

4. Statutory withdrawal and cancellation rights

If you buy as a consumer, the mandatory law of your country of residence may give you a right to withdraw from the purchase and receive a full refund. In particular:

EU, EEA, Switzerland and the United Kingdom: 14 days from the transaction date for an initial purchase and for the first payment of a subscription. In the United Kingdom, a further 14-day period also applies when an annual subscription renews automatically.
Turkey and Israel: 14 days from the transaction date.
South Korea, Brazil, Canada and China: 7 days from delivery of the product.
Singapore: 5 days from first access to the product.

These periods are not exhaustive: if the law where you live gives you longer or broader rights, those rights prevail over this policy.

5. Discretionary refunds

Beyond any statutory right, a refund may be granted at the discretion of the seller of record if the request is submitted within 14 days of the transaction date. Every request is reviewed on a case-by-case basis, taking into account factors such as the nature of the product, the reason for the request and the use made of the Service. A request may be approved in full, approved in part, or declined.

6. Renewals

Subsequent subscription renewals are generally non-refundable, except where a statutory right under section 4 applies or a discretionary refund is granted under section 5. We recommend cancelling before the renewal date if you no longer wish to be charged.

7. Product not delivered or defective

If the Service is not delivered, or is materially unavailable for a prolonged period, due to a technical fault attributable to us and we do not resolve it within a reasonable time, you are entitled to a replacement or to a refund of the charges paid for the affected period, in accordance with applicable consumer protection law.

8. Billing errors and duplicate charges

Duplicate charges, charges on an account that was already cancelled, and charges for an amount other than the price of your plan are refunded in full. Let us know and we will correct it.

9. Fraud and refund abuse

A refund may be declined where there is evidence of fraud, refund abuse or other manipulative behaviour.

10. How to request a refund

You can request a refund through the order support channel of the payment provider, using the links in the receipt or in the subscription management page you received by email, or by writing to us at team@auraltica.com from the email address associated with your account. Approved refunds are issued to the original payment method and are processed within 14 days; the time it takes to appear on your statement depends on your bank or card issuer.

11. Effect of a refund

When a refund is issued, the corresponding subscription is cancelled and access to the paid features ends on the refund date. Your data is retained and deleted as described in our Privacy Policy.

12. Subscriptions purchased through the Shopify App Store

If you subscribed through the Shopify App Store, your subscription is billed by Shopify on your Shopify invoice and is governed by Shopify's own billing and refund processes. Cancel from the app's billing screen or from your Shopify admin, and contact us if you believe a refund is due: we will assess it and, where appropriate, request it from Shopify on your behalf.

13. Payment disputes

If you believe a charge is incorrect, please contact us or the payment provider's order support before opening a dispute with your bank; almost every case is resolved faster and more easily that way.

14. Changes to this policy

We may update this policy. The version in force at the time of your transaction is the one that applies to it. Material changes will be announced through the Service or by email.

15. Contact

Questions about billing or refunds: team@auraltica.com.